IN CASE OF AN EMERGENCY
If your child or youth is in an emergency need for mental health services, please do not hesitate to contact those associations:
YSB's 24/7 Crisis Line
Within Ottawa: 613-260-2360
Outside Ottawa: 1-877-377-7775 (toll-free)
Online chat: Thursday to Sunday, 4pm-10pm
http://www.ysb.ca/ (0-18yrs old)
Crisis Line
Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991 (toll-free)
http://www.crisisline.ca/ (16 yrs and over)
CHEO Emergency Department
Regional Psychiatric Emergency Services for Children and Youth at CHEO
401 Smyth Road, Ottawa
www.cheo.on.ca/En/emergencycare (0-18 yrs old)
Emergency Departments also at the Ottawa Hospital, the Montfort Hospital, or the Queensway-Carleton Hospital.
Tel-Aide Outaouais
Gatineau: 819-775-3223
Ottawa: 613-741-6433
Rural Outaouais: 1-800-567-9699 (toll free)
http://www.tel-aide-outaouais.org/
Parent Support:
Parents’ Lifelines of Eastern Ontario (PLEO)
613-321-3211
Other ressources:
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Check out our Topics and Conditions page and eMentalHealth.ca for a range of handouts on mental health topics like depression, sleep problems, drug treatment/detox, psychosis, suicide and self-injury.
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Mental health walk-in clinics - general walk-in clinic information
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Youth Services Bureau offers a specialized walk-in clinic for youth 12 -20
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Crossroads Children’s Centre offers a walk-in clinic for children under 12 and their families.
WHAT TO SAY
On the CHEO's website, to calm down the child or teenager in a crisis, they advise to:
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Say something! Don’t be afraid of sounding clumsy
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Be patient, compassionate, and non-judgmental
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Ask the person how they are feeling and if they are thinking of suicide
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If someone is suicidal, talking about suicide will not put them at greater risk
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Really listen. Give 100% of your attention
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Be sensitive, but direct
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Let the person know you are concerned, and give examples of why
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Example: “I’ve noticed that you’ve been not yourself lately, I’m concerned about you. Could we talk about it?