IN CASE OF AN EMERGENCY
If your child or youth is in an emergency need for mental health services, please do not hesitate to contact those associations:
YSB's 24/7 Crisis Line
Within Ottawa: 613-260-2360
Outside Ottawa: 1-877-377-7775 (toll-free)
Online chat: Thursday to Sunday, 4pm-10pm
http://www.ysb.ca/ (0-18yrs old)
Within Ottawa: 613-722-6914
Outside Ottawa: 1-866-996-0991 (toll-free)
http://www.crisisline.ca/ (16 yrs and over)
CHEO Emergency Department
Regional Psychiatric Emergency Services for Children and Youth at CHEO
401 Smyth Road, Ottawa
www.cheo.on.ca/En/emergencycare (0-18 yrs old)
Emergency Departments also at the Ottawa Hospital, the Montfort Hospital, or the Queensway-Carleton Hospital.
Rural Outaouais: 1-800-567-9699 (toll free)
Check out our Topics and Conditions page and eMentalHealth.ca for a range of handouts on mental health topics like depression, sleep problems, drug treatment/detox, psychosis, suicide and self-injury.
Mental health walk-in clinics - general walk-in clinic information
Youth Services Bureau offers a specialized walk-in clinic for youth 12 -20
Crossroads Children’s Centre offers a walk-in clinic for children under 12 and their families.
WHAT TO SAY
On the CHEO's website, to calm down the child or teenager in a crisis, they advise to:
Say something! Don’t be afraid of sounding clumsy
Be patient, compassionate, and non-judgmental
Ask the person how they are feeling and if they are thinking of suicide
If someone is suicidal, talking about suicide will not put them at greater risk
Really listen. Give 100% of your attention
Be sensitive, but direct
Let the person know you are concerned, and give examples of why
Example: “I’ve noticed that you’ve been not yourself lately, I’m concerned about you. Could we talk about it?